Refund and Returns Policy

RETURN AND EXCHANGE POLICY

This return and exchange policy is applicable only for purchases made through our Boutique, Sales Admins, Website.

  1. Return and exchange are only applicable for item(s) that are defected or damaged from our side, with tags still attached or mistaken delivery.
  2. We will not be responsible for item(s) that are purchased through other mean not mentioned above.
  3. The exchange is subject to stock availability.

RETURNS / EXCHANGES

  1. Return and exchange are only applicable for item(s) that are defected or damaged from our side, with tags still attached or mistaken delivery.
  2. Exchanges are strictly allowed only for the same item, colour, design or price. Subject to availability.
  3. Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non-exchangeable.
  4. We will not attend any exchanges for a different colour, size and design or any wrong purchases. Examples of unpermitted requests:
  • “I change my mind”
  • “I don’t’ like this design”
  • “The size doesn’t fit me”
  • “I wish to change to another size”
  • “I’ve bought or clicked on the wrong product / variant”
  • “I want to change to another colour”
  1. Customers must consult our person-in-charge first (Customer Service WhatsApp 0133041680) provide your Order number, your name and address, details of the product and the reason for return before proceeding with the returns/exchanges.
  2. Item(s) must be returned within 7 working days after receipt of the order.
  3. Item(s) must be returned in unworn, unwashed, and unaltered condition with all tags attached.
  4. Customers must notify the person-in-charge on any postages made.
    • Kindly update the parcel movements to us (tracking number).
    • Customers will be responsible to ensure the item(s) are safely delivered.
    • Postage costs for returns of defected goods will be borne by us. Please send us the receipt for processing.
  5. Exchanges will be processed within 7 working days after receipt of the returned goods.
  6. Please note that exchange of item is subject to stock availability. (You may exchange to other design with the same or higher price (subject to additional charge) of your purchase only)
  7. Once you send back your item, we assume you agreed to our return policy