RETURN / REFUND POLICY

RETURN/EXCHANGE & REFUND POLICY

Returns / Exchanges:

  1. Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.
  2. Exchanges are strictly allowed only for the same item, colour and size.
  3. Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non-exchangeable.
  4. We will not attend any exchanges for a different colour, size and design or any wrong purchases. Examples of unpermitted requests:
    1. “I change my mind”
    2. “I don’t’ like this design”
    3. “I’ve bought or clicked on the wrong product / variant”
    4. “I want to change to another colour”
    5. “I’ve bought or clicked on the wrong quantity”
  5. Customers must consult our person-in-charge first (Customer Service or Website admin) before proceeding with the returns/exchanges.
  6. Item(s) must be returned within 7 working days after receipt of the order.
  7. Item(s) must be returned in unworn, unwashed, and unaltered condition with all tags attached (if any).
  8. Customers must notify the person-in-charge on any postages made.
    1. Kindly update the parcel movements to us (tracking number).
    2. Customers will be responsible to ensure the item(s) are safely delivered.
    3. Postage costs for returns of defected goods will be borne by us. Please send us the receipt for processing.
  9. Exchanges will be processed within 7-14 working days after receipt of the returned goods.
  10. Please return the product(s) to:  JIZANLY (Customer Service), A-3-6A, OSTIA BANGI BUSINESS AVENUE, SEKSYEN 14, 43650 BANDAR BARU BANGI, SELANGOR

 

Refunds:

  1. We generally do not provide refunds.
    1. However, we do entertain request of refunds ONLY for cases of stock-outs or defects that have no replacements or beyond repair.
    2. Please contact us and help us make your case.

*We reserve the rights to alter this policy without prior notice. Kindly reach our Customer Service at +6016-2223450 (WhatsApp) or shoot an Email to jizanly@gmail.com with “RETURN/REFUND Enquiry” in the email subject for assistance.